At Electus24, we are committed to providing a seamless and enjoyable shopping experience. Please find below the updated policies for ordering, shipping, and payment.
Order Confirmation
Once you place an order, you will receive a confirmation email containing:
- Order Details: A summary of the items you ordered.
- Shipping Information: Your shipping address (e.g., country, street number, company name, unit).
Review Carefully:
Please review your confirmation email to ensure accuracy. If corrections are needed, contact us immediately at [email protected].
Missing Confirmation Email?
If you do not receive a confirmation email within 24 hours:
- Check your spam/junk folder.
- If you still cannot locate it, contact us for assistance.
Shipping Policy
Processing Times
- Orders are typically processed within 6-7 business days.
- During peak periods (e.g., holidays, sales events), processing times may be longer.
Shipping Notification
Once your order has been shipped, you will receive a Shipment Confirmation Email that includes:
- Order Number for reference.
- Carrier Details (shipping provider handling your delivery).
- Tracking Number to monitor your shipment.
Shipping Methods and Costs
| Country | Shipping Method | Shipping Time | Shipping Cost |
|---|---|---|---|
| United States | Standard Shipping | 8-22 business days | $20.99 USD |
| Worldwide | Standard Shipping | 15-30 business days | $35.99 USD |
Note:
- Shipping times may vary due to customs inspections, weather, or peak periods.
- In rare cases, delays of up to 5 additional business days may occur.
Payment Methods
Electus24 now only accepts PayPal payments, ensuring a secure and convenient transaction process.
- PayPal Payments: Link your PayPal account to complete your purchase safely.
Tracking Your Order
You can track your order using the tracking number provided in your Shipment Confirmation Email:
- Tracking Updates: It may take up to 24 hours for tracking information to appear on the carrier’s website.
- International Orders: Once the package reaches your country, local postal services will handle the delivery. Use the same tracking number on the local postal service’s website for updates.
Note: Tracking is available for 60 days. After this period, we may not be able to assist with tracking inquiries.
Delivery Policy
Damaged Items
If your order arrives damaged:
- Contact us at [email protected] within 5 business days of delivery.
- Provide photos of the damaged items.
- If possible, report the issue to the carrier at the time of delivery.
Change of Shipping Address
If you realize the shipping address provided is incorrect:
- Contact us immediately at [email protected].
Important:
- Orders are shipped to the address provided at checkout. If a package is returned due to an incorrect or incomplete address, it can be re-shipped at your expense.
Important Notes
- Return Shipping Fees: Customers are responsible for return shipping costs unless the return is due to a product quality issue.
- Force Majeure: In the event of natural disasters or unforeseen circumstances (e.g., extreme weather, customs delays), processing and shipping times may be delayed. We will process your order as soon as possible in such cases.
Contact Us
If you have any questions or need assistance, feel free to reach out:
- Email: [email protected]
Our support team is here to ensure a smooth and hassle-free shopping experience. Thank you for choosing Electus24!