At Electus24, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a 14-day return policy to ensure your experience remains seamless and worry-free. Below are the updated details for returns, refunds, and exchanges, including PayPal-specific refunds.

Return Policy

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  1. The item must be unused, unworn, and in its original condition.
  2. All original tags and packaging must be intact.
  3. A valid proof of purchase (e.g., receipt or order confirmation) is required.

How to Initiate a Return

  1. Contact Us:
    • Send your return request to [email protected].
    • Clearly mention the reason for the return and attach any supporting documentation (e.g., photos if applicable).
  2. Approval Process:
    • Upon approval, you will receive detailed instructions on where and how to send the item.
    • Important: Items returned without prior authorization will not be accepted.

Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to a defect or error caused by us.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

Non-Returnable Items

  • Sale items or products purchased at a discounted rate are not eligible for return.

Refund Policy

Refund Process

  • Once the returned item is received, it will be inspected to ensure compliance with our return eligibility criteria.
  • If approved, a refund will be processed and credited to your original payment method.

PayPal Refunds

  • Refunds to PayPal accounts are usually completed faster but may still take up to 10 business days for the amount to reflect in your account.

Processing Times

  • Refunds may take additional time to reflect in your account depending on your bank or credit card provider.
  • If you do not see the refund within 15 business days of approval, contact us at [email protected] for assistance.

Exchange Policy

How to Exchange an Item

Exchanges are handled in two simple steps:

  1. Initiate a Return: Follow the return policy to send back the original item.
  2. Place a New Order: Purchase the replacement item separately to ensure faster processing.

Damaged or Incorrect Items

Inspection Upon Delivery

  • Please inspect your order immediately upon receipt.

Report Issues

  • If you receive a damaged, defective, or incorrect item, contact us at [email protected] with photos and a description of the issue.

Resolution

  • After evaluation, we will offer a replacement or refund, if applicable.
  • Note: Shipping costs for returning damaged or incorrect items will be covered by us.

Contact Us

For questions or assistance with returns, refunds, or exchanges, feel free to reach out:

Our dedicated customer service team is here to guide you through the process smoothly. Thank you for trusting Electus24, and we look forward to serving you again!