At Electus24, we are committed to providing a smooth and hassle-free shopping experience. We understand that certain situations may require order cancellations, and we are here to assist you. Please review our updated cancellation policy below.

1. How to Cancel an Order

If you need to cancel your order, please follow these steps:

Contact Us Promptly

Provide Necessary Details

  • Include your order number and the reason for cancellation in your email for quick processing.

Eligibility for Cancellation

  • Unshipped Orders: If your order has not been shipped, we will cancel it and issue a full refund to your original payment method.
  • Shipped Orders: If your order has already been shipped, cancellation will no longer be possible. However, you may initiate a return after delivery by referring to our Return Policy.

2. Refund Processing

Processing Time

  • Refunds are typically processed within 10 business days, depending on your payment provider.

PayPal Refunds

  • Refunds to PayPal accounts are usually completed faster but may still take up to 10 business days for the amount to reflect in your account.

Shipped Orders

  • Once an order has been shipped, it cannot be canceled. You may initiate a return after delivery by following our Return Policy.

3. Order Cancellation by Electus24

In some situations, Electus24 may need to cancel your order. These include:

  • Suspected Fraud: If fraudulent activity is detected in connection with your order.
  • Pricing or Product Errors: If an item is listed with incorrect pricing or inaccurate product information.
  • Product Unavailability: If the item is out of stock.
  • Shipping Restrictions: If delivery to your location is not possible.

In such cases, you will be notified immediately, and a full refund will be issued to your original payment method.

4. Price Adjustments and Discounts

No Price Adjustments

  • We do not offer price adjustments or apply discounts retroactively to orders that have already been placed.

Questions About Pricing

  • If you have questions about pricing or promotions, contact our customer service team before placing your order.

5. Contact Us

For any questions or assistance regarding order cancellations, please reach out to us:

Our dedicated customer support team is ready to assist you promptly and ensure your concerns are resolved effectively.

Thank you for choosing Electus24! We value your trust and look forward to serving you again.